YesPlay Responsible Gambling: Tools, Policies & Support for Safer Play
At YesPlay, responsible gambling isn’t just a policy—it’s part of how we operate every day. We believe betting should be fun, fair, and never put your well-being at risk.
That’s why our platform follows the standards of South Africa’s National Responsible Gambling Program (NRGP) and the South African Responsible Gambling Foundation (SARGF). But we also go beyond those basics.
From sign-up to gameplay, we build security to help you stay in control. We monitor for risky behavior and provide tools to help you manage your activity before it becomes a problem.
Identify the Warning Signs of a Gambling Problem
Recognizing the early warning signs of a gambling issue can make all the difference in maintaining control and avoiding serious consequences. Specific patterns often signal that gambling is moving from entertaining to harmful.
Identify the Warning Signs of a Gambling Problem
- Spending beyond your means: Regularly betting more money than planned.
- Secrecy around gambling: Hiding activity or downplaying how often you play.
- Borrowing for bets: Taking loans or asking others for money to continue gambling.
- Emotional fallout: Feeling anxious, guilty, or low after gambling sessions.
- Chasing losses: Compulsively betting more to recover previous losses.
- Mood dependency: Experiencing emotional highs and lows based on wins or losses.
- Neglecting duties: Letting work, studies, or personal relationships slip.
Tools & Controls You Can Use
YesPlay offers a range of self-management features to empower players. Deposit and loss limits enable users to set daily, weekly, or monthly spending caps. These limits can be easily set and adjusted through your YesPlay account.
How YesPlay’s Self-Exclusion Works
YesPlay offers both internal self-exclusion and alignment with national exclusion programs like SARGF. Users can voluntarily request exclusion by contacting support or adjusting their account settings. This request initiates a process involving identity verification and account restriction.
Once confirmed, the self-exclusion takes effect immediately and is enforced across all YesPlay platforms. Reinstatement is not permitted until the minimum exclusion period has passed, and a formal review is completed. This ensures players have time to reflect before returning to gameplay.
Support Channels for Players
YesPlay provides accessible, confidential support through live chat and email. Our trained agents offer assistance in setting controls, answering queries, and guiding users to additional help.
Age & Identity Verification Safeguards
Maintaining a safe gaming environment begins with ensuring all users are legally eligible. YesPlay requires mandatory age verification using a government-issued ID and selfie verification.
Tracking Your Activity & Maintaining Accountability
Every YesPlay user has access to a detailed account history, including deposits, withdrawals, bets, wins, and losses.
Tips for Healthy, Entertaining Play
Responsible gambling begins with budgeting. Players are encouraged to allocate a specific amount of money for entertainment and never wager more than they can afford to lose. Effective bankroll management keeps play fun and stress-free.
YesPlay’s Regulatory Compliance & Transparency
YesPlay is fully licensed by the Western Cape Gambling and Racing Board as of November 2024. This license ensures our compliance with local laws, responsible gambling frameworks, and the promotion of fair gaming.
Frequently Asked Questions (FAQ)
Q1: How can I self-exclude from YesPlay?
Log in to your account, navigate to your profile settings, and select the self-exclusion option. You can also contact support directly to request exclusion.
Q2: Can I adjust or remove deposit limits after setting them?
Yes, you can lower your limits at any time. Increasing them requires a waiting period to ensure the change is deliberate and responsible.
Q3: What support options are available for gambling addiction?
YesPlay provides access to in-house support and national resources like SARGF, offering counseling and emergency assistance.
Q4: Can I reopen a self-excluded account before the exclusion period ends?
No. Reinstatement is only considered after the full exclusion period has passed, and is subject to a formal request and review process.
Q5: What happens if I’m found to be underage?
Accounts belonging to underage users are immediately suspended, and any winnings are forfeited. We report such incidents to regulatory authorities.
